Frequently Asked Questions
Find all the answers to your questions here!
Please be patient, our latest English tutorials are currently being translated.
Access the tutorial videos by clicking on the links underlined in green.
1 - Pair my connected light helmet and my smartphone.
The pairing mode principle is the same for all our headset models: hold down the ON/OFF button for a few seconds.
2 - How do I properly charge my headset and remote control?
Charging my Kickstart headset and its remote control
Charging my Matrix (or Street) headset and its remote control
3 - How do I install my remote control on the handlebars of my bike?
Install my remote control on my handlebars .
4 - Everything you need to know about the remote control of my Ultra headset
5 - My helmet no longer responds to the remote control or no longer connects to my smartphone.
6 - The automatic brake light on my helmet does not activate. What should I do?
Activate the automatic brake light on my helmet
7 - Why don't my turn signals come on when I press the remote control?
Fix Turn Signals Not Turning On
8 - What if I want to calibrate my Apple Watch with my light headset?
Calibrate my headset and Apple Watch .
9 - I saw different lighting modes for my helmet. How do I change them?
Change the lighting modes on my headset
Customize the lighting of my Matrix helmet
10 - My helmet and remote have battery but do not work together.
Pair the Kickstart headset and remote control .
Pair the Matrix headset and remote control.
11 - What is MIPS© technology and what is it used for?
12 - How do I adjust my Matrix or Street helmet to my head?
Adjust the Matrix or Street helmet.
13 - How do I install the visor on my Ultra helmet?
14 - How do I install the mosquito net on my non-Mips Ultra helmet?
15 - How to put the LUMOS helmet under warranty?
Did you buy your helmet from our e-shop or from one of the official Lumos resellers in France?
Here's how to get your helmet under warranty .
Be Mojoo , together with the store, answers all your questions and after-sales service issues.
Did you buy your helmet on Amazon or an international site ?
Here's how to get your Lumos helmet under warranty.
Installation guides for our LUMOS helmets
